Shipping & PACKAGING

Do you ship to my country?
Most certainly, we ship worldwide, and all orders ship free and take 4 business days after proof to reach you.

We produce and send locally in 35 countries: 
Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Greece, Germany, India, Ireland, Italy, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates, the United Kingdom, and the United States.

Your order will typically be routed to our closest printing location, although sometimes due to availability/workload your order may be printed and sent from a nearby country.

NOTE: We have suspended orders from Russia and Belarus, which we no longer do business in.
How quickly do you deliver?
How Quickly Do You Deliver?
The delivery time is determined by multiple factors, including but not limited to:

The print location
The destination country
The size of the order

We deliver to more than 170 countries worldwide and have local production in 33 countries thanks to our network of more than 100 print partners. 

Printing locally means most packages are delivered 72 hours after the order has been placed and confirmed.
How do I track my order?
You can track your order by clicking on the tracking link while viewing your order in your order confirmation email.

Clicking on the link will bring you to the carrier's website where you will be able to see the current shipment status of your order.

The tracking link is generated when the carrier is informed that they will have to pick up the order from the fulfillment center. It may take some time before the link becomes active and reflect updates. 
What if my order gets lost while being shipped?
For packages lost in transit, please get in touch with us within 30 days of the estimated delivery date. We'll be happy to send a replacement order, on us.

My order shows it is being returned to sender, what now?

Returned due to invalid address or rejection
Most of the time, this is due to an incorrect or incomplete address such as an address for an apartment building with no apartment number. A mistake or exclusion with a single letter or number could cause the package to become undeliverable.

The order may also be returned to the sender if the recipient rejects the order.

In such cases, we would advise contacting your end customer to verify if they have provided the correct address and determine how they would like to proceed. 
Which shipping providers do you use?
We work with 30+ shipping providers around the world. The shipping provider used depends on several factors including the country of production and the country of delivery. A list of our distribution partners can be found below:
AnPost, Asendia, Australia Post, Austrian Post, Belgian Post, Blue Dart, Bring, Chilexpress, Colissimo, Correios Brazil, Correos, DAO, DHL, DHL Express, FedEx, Helthjem, Major Express, New Zealand Post, PSP, Pallet, ParcelForce, PostNL, Posten DK, Posten SE, Purolator, RoyalMail, SF Express, Ship&Co, Singapore Post, Swiss Post, UPS
How are the orders packaged for shipping?
Based on our experience shipping thousands of orders worldwide and supported by our customer feedback, we have defined the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements as well as the lowest damage rate.